You Love Your Parents. You Hate Being Their IT Department.
The doctor's office says "just log into the portal." Your mom can't find the app. Your dad's hearing aid won't connect to Bluetooth. The video visit starts in ten minutes, and you're debugging an iPad over the phone from 300 miles away.
You're not a tech support agent. You're their child. But somewhere between the password resets, the "what button do I press?" calls, and the missed appointments, you became the unpaid IT director for your parents' healthcare.
The Telehealth Parent Guide is the step-by-step playbook that turns this chaos into a system. Set it up once, print the checklists, and stop dreading every appointment reminder.
What's Inside the Guide
- The 10-Minute Pre-Visit Protocol — a printable, large-print countdown checklist your parent can follow independently: Wi-Fi, lighting, audio, battery, and "comfort break" reminders
- MyChart & Patient Portal Proxy Access Guide — the legal way to view your parent's records, book appointments, and manage prescriptions without sharing passwords (covers Epic MyChart, NHS App, My Health Record AU, and Manage My Health NZ)
- Device Setup Walkthrough — step-by-step instructions for simplifying an iPad, Android tablet, or laptop for telehealth: removing clutter, enlarging text, pinning the right apps to the home screen
- The Audio Fix Kit — troubleshooting flowchart for the #1 telehealth complaint: "I can't hear the doctor." Covers hearing aid Bluetooth pairing, speaker volume, microphone permissions, and captioning tools
- Remote Control Setup — how to install and configure remote access so you can fix your parent's screen from your own home (no more phone-guided debugging)
- The Crisis Protocol — what to do when the tech fails mid-appointment: backup phone numbers, alternative connection methods, and how to request a callback
- Scripts for Stubborn Parents — word-for-word conversation scripts for convincing a reluctant parent to try telehealth, handling their fears about "robot doctors," privacy, and cost
- The Medication & Vitals Tracker — printable sheets for recording blood pressure, glucose, and medication lists so nothing gets forgotten during the visit
- Medicare & Insurance Cheat Sheet — plain-English explanation of what telehealth visits cost under Medicare, Medicaid, and private insurance in 2026
Who This Guide Is For
This guide is built for the adult children and family caregivers who have become the unofficial "Chief Health Officer" for an aging parent — usually without any training, any thanks, or any time to spare.
You might recognize yourself if:
- You've spent 45 minutes on the phone trying to help your parent click the right button — and the appointment was over before you figured it out
- You drive hours for a 15-minute follow-up appointment because "the video thing doesn't work"
- You've considered just sharing your parent's password with yourself, but you're not sure if that's legal
- You've bought your parent a new tablet and they still can't use it
- You lie awake worrying about what happens when you're not there to help
- You're part of the "Sandwich Generation" — juggling your own kids, your career, and your parents' declining independence
Frequently Asked Questions
Is this just stuff I can find on Google?
You can find pieces of it scattered across hospital PDFs, Reddit threads, and YouTube videos. What you can't find is all of it organized into one printable system that covers the technical, legal, and emotional sides of managing your parent's telehealth. This guide saves you the 50 separate Google searches and gives you a plan that actually works under pressure.
My parent is too old or too stubborn to learn this. Will it still help?
Yes — and that's actually the point. Half of this guide isn't about teaching them. It's about empowering you to manage the tech on their behalf. The Proxy Access guide lets you handle portal tasks remotely. The Remote Control setup lets you fix their screen without being in the room. And the conversation scripts help you get buy-in from even the most resistant parent.
Does this cover my parent's specific health portal (MyChart, NHS App, etc.)?
The guide covers the workflow for the major portal systems: Epic MyChart (US), NHS App (UK), My Health Record (Australia), and Manage My Health (New Zealand). The setup principles work for any platform, and the proxy access instructions are tailored to each system's specific process.
Is this a physical book or a digital download?
It's an instant PDF download. You get it immediately after purchase — no waiting for shipping. The guide is designed to be printed: large-print checklists, single-page reference sheets, and step-by-step protocols your parent can keep next to their device.
What if it doesn't help?
If the guide doesn't save you time and stress, email us for a full refund. No questions, no hassle.
Set Up Their Safety Net This Weekend
The next video visit is coming. The next password reset. The next "I can't hear the doctor" panic call.
You can keep winging it — or you can have a system.
Instant PDF download. Print the checklists. Set up proxy access. Stop being tech support.
100% money-back guarantee — if it doesn't help, you get a full refund.